Add on data bought is not showing on my app and not accessible

[PatNewm_3302807]

I bought an add on unlimited data for a month yesterday. I have the receipt confirming it from Smarty in email and on my account, but when I look at my data allowance it states there is nil and that I need to purchase some.

as I’ve already paid for it I need to access it.  Help

[MSF]

@PatNewm_3302807 Do you mean the £17 UK Unlimited data add on for 30days?

Firstly, check on your account dashboard on the web site (rather than the app). If you think there has been a mistake, contact Smarty Support via web chat and they should be able to sort it.

[PatNewm_3302807]

Thank you. I’ve done as you suggested and it shows my add on, along with the number of days, but my available data is still 0. I don’t seem able to find the web chat, it all seems automated with stand responses and although I’ve tried asking the question in various ways I can’t get anywhere, just keeps going round in circles. Can’t find a phone number or even a live chat facility. Is this because it’s the weekend?