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Activate a supplied sim

SMARTY Maverick
SMARTY Maverick

The contact page is an endless rabbit hole.

How does one ACTUALLY contact your team to request help in activating the sim supplied with the modem???

I go to the <contact> page and only see links everything else except the link you suggested! 🤔🤔🤔


SMARTY Pro-coach
SMARTY Pro-coach

The page has an "Activate SIM" link @paulste_2403576.

In your browser, just scroll to the end of the page and you should see the following:


The actual link is




SMARTY Maverick
SMARTY Maverick

Thanks for your replies.

I have registered an account.

When I go the link

It wants me to register an account. I can't do that because I can't use the email addy I initially registered with.

It doesn't allow me to activate the sim that came with the haiwei modem.

Even if I wait for two days until a new sim arrives I still won't be able to activate it?!

Thanks in advance for any help.


@paulste_2403576  I'm assuming here that you already have a Smarty active sim and this was going to be another one for your modem. That being the case, you cannot (currently) have two sims using the same email and so you would need to grab another email for use with that sim.

However, on the 'up' side, you can join the two as a group and get 10% discount on standard prices (doesn't apply to special offer plans)

When you refer a friend to SMARTY, you’ll both get your choice of a Gift card. We would love to know what type of Gift card you'd want to receive, so that we can make our referral programme even better!