11-06-2025
09:35 AM
- last edited on
13-06-2025
12:53 PM
by
JodieC
All this week, while my phone is showing normal 4G bars (maybe a little low?), it fails to load any page requiring an internet connection. If I travel several miles from Abingdon (usually to the south) I can connect again. According to the postcode checker, no issues have been reported, but I’ve seen someone on Facebook near to me report a similar sounding issue. Have tried network resets, factory resets and moving SIM between phones with no change. Really seems to be a network issue rather than a me issue. Anyone else?
13-06-2025 12:55 PM
Hi @Bigland
Thank you for reaching out to our SMARTY community forum. I hope you're doing well.
SMARTY's coverage checker displays the coverage without outages, we also offer a network status checker that will show if there's any outages in your area, please see here:
Network status checker | SMARTY
I hope this helps!
- Jodie
21-06-2025 10:59 AM
The problem affected me all week until Friday 13th (the day of your reply), when miraculously everything was up and running again.
The status checker said everything was fine all week, I think. Funnily enough, today it says there's a problem being worked on, but everything's fine for me.