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Forum Posts

Not registered on network to make calls and sms

Hi, I recently had my phone repaired, reset and then had to set it up again from backup. Since doing so, I can no longer use my mobile data and only WiFi and Bluetooth work. When I try to make a call it says NOT REGISTERED ON NETWORK. I tried the fol...

Cant make calls in the house

My samsung galaxy phone works fine away from home but in the house it does not send or receive mesages and cant make or receive calls. To make it work indoors I turn on airplane mode then turn back on wifi and Bluetooth so that it uses wifi calling. ...

Ian2558 by SMARTY Pioneer
  • 924 Views
  • 1 replies
  • 0 kudos

Pop-up blocking app access!

Help! I am new to Smarty, but I am having all sorts of problems with the App… when I log in, I can see the home/landing screen for around 1 second before another screen pop up with a bell at the top and the words “share exciting things with me” with ...

Andrew13 by SMARTY Pioneer
  • 1364 Views
  • 2 replies
  • 0 kudos

Resolved! Problem processing payment

I have auto-renew turned on, so I was surprised this morning when I got an email stating that my service had been suspended because "your last payment didn't go through". So I head to the dashboard, and notice that auto-renew is off (it shouldn't be)...

fastrider by SMARTY Pioneer
  • 1783 Views
  • 1 replies
  • 0 kudos

Voicemail alert

VoicemailI keep getting false voicemail alerts, when I call voicemail it tells me there are no messages. I have set up voicemail and it has a recording.

Roaming settings for iOS page correction needed

Due to recent iOS changes, the phrase 'Mobile Data' is now called 'Mobile Service' in the settings menu of iOS.The page, https://help.smarty.co.uk/en/articles/2045681-setting-up-your-ios-device-to-work-abroad, refers to 'Mobile Data', and this should...

falkirk81 by SMARTY Maverick
  • 1526 Views
  • 2 replies
  • 0 kudos

Stocksbridge outage

There is no Three signal in Stocksbridge, though Three says there is. ID mobile has the same problem. I have travelled 5 miles towards Sheffield to get a signal to place this message. Can anyone give an update please?

YVDM by SMARTY Pioneer
  • 1718 Views
  • 2 replies
  • 1 kudos