Forum Discussion

YVDM's avatar
YVDM
SMARTY Pioneer
17-05-2024

Stocksbridge outage

There is no Three signal in Stocksbridge, though Three says there is. ID mobile has the same problem. I have travelled 5 miles towards Sheffield to get a signal to place this message. Can anyone give an update please?

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    19-05-2024

    YVDM  You are not writing directly to Smarty and so we cannot throw much light on this.

    There are issues with 3G being turned off on some masts, so not sure if that is affecting you.

    I expect that Smarty to some extent rely on what information Three gives them, so they may also be ;out of the loop;

    Web chat with Support Team is the way to go on this I think.