Forum Discussion

Andrew13's avatar
Andrew13
SMARTY Pioneer
07-08-2024

Pop-up blocking app access!

Help! I am new to Smarty, but I am having all sorts of problems with the App… when I log in, I can see the home/landing screen for around 1 second before another screen pop up with a bell at the top and the words “share exciting things with me” with subtext about deals & offers from Smarty. Once this screen pops up it cannot be closed or moved. No access to the app, nothing… I’ve closed & re-opened the app & have even deleted it & re-installed it but to no avail. This is so annoying! My wife who’s also with Smarty, on the same wi-fi network & also uses an Apple device has no issues. Can someone please help. BTW: I am using an iPhone 14 Pro-max with the current iOS.

2 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    19-08-2024

    Hey  Andrew13,

    If you are still having issues with this I recommend speaking to our customer care team as they can offer account specific advice, https://smarty.co.uk/contact  available daily from 8am – 8pm.

  • MSF's avatar
    MSF
    SMARTY Guru
    17-08-2024

    Andrew13  Long shot here.......you haven't got a vpn operating on your phone by any chance?

    I had one via Avast antivirus app and that messed up a few things for me until I worked it out.