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AndrewK_2117353
SMARTY Maverick
Joined 17-06-2023
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Re: Stuck between Smarty and Plusnet.
Hi there, yes, I understand about the community forum but thought I'd post in case others had experience of this. I've just chatted to Plusnet and when I explained to them the situation and what Smarty told me they said "Have you contacted smarty again about the transfer because what was said before well wasn't accurate to put it nicely? I don't know if you can ring them or if it's a chat thing but you want to say "You've spoken to Plusnet and the transfer is delayed and Plusnet can't look into the delay and Smarty need to check their back end system to progress the order" My dashboard shows everything is fine and my number is ported, even though it can't be because my calls are still coming through plusnet. I've switched networks a few times before and never had a problem.4.5KViews0likes1CommentStuck between Smarty and Plusnet.
I supposedly successfully ported my number from Plusnet to Smarty on the 20th but my incoming calls are still coming to my Plusnet SIM and its data still works. Incoming calls come through to my Plusnet SIM and I can make outgoing calls with Smarty using the correct number, and SMS messages come through to my Smarty SIM. I did a Smarty chat despite not liking have to give a load of personal info for ID when plusnet only ask for partial info. Smarty person said it looks like Plusnet haven't fully transferred the number and closed my account, so contact them. I contacted Plusnet and they say I need to contact Smarty.Solved4.6KViews0likes7Comments