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Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025.(I been using wifi calling past 5 months from home with Smarty no issues)I have chatted with Smarty team, the experience was ok actually worked for me.They replied wi...

“Number not recognised” while in Montenegro

When anyone calls my number they get “number not recognised” - check number, dial again. Calls should divert to voicemail, which was working when I left UK. They are not.I am in Montenegro. All my settings correct for roaming. I am receiving texts an...

Resolved! SIM card not working

Help, I inserted my SIM card & registered all relevant info. I’ve done all that’s been mentioned. On my phone it still says no SIM card. I tried in my own phone & still nothing. How do I get a new SIM card sent to me?? 

Student

How do I switch to a student plan from a normal unlimited plan now I've started as a student i can't do it everytime I click buy plan it just takes me to my dashboard.

Resolved! WiFi calling not working

Cannot get WiFi calling to work on iPhone 15. Its never worked, software is up to date etc. Can anyone help please. John

Resolved! Wanting to keep my number active while going abroad

Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks! 

Intermittently not receiving calls

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the...

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