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Having moved over multiple family members and myself, who all have Airtime Reward accounts, it's disappointing not to be able to use our credit towards our bills with SMARTY. Please sign SMARTY up.
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Many service providers offer the ability to replace your sim the same exact day if you have an unactivated sim laying around in case you happened to lose your sim or phone. The Smarty article on losing a sim mentions that you have to order a replacement if you lose a sim, meaning you will not have access to your sim, phone number, data, calls, and texts for several days until the replacement arrives. I don't think I need to explain why, but losing access to your primary sim card nowadays for several days is absolutely unacceptable as many people rely on numbers for 2FA, being contacted, mobile data, etc, and losing access for several days would grind any productivity to a halt, and being a person that cannot lose access to my primary sim for not even a single day, I am questioning whether to stay with Smarty as there is simply no good redundancy procedure if I were to lose my sim or phone. I would like this to be changed and would hope Smarty allows for customers to have backup inactive sims on hand, and be able to move your lost sim to one of the backup sims same-day via an online service.
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Is there a way of skipping forward and back whilst listening to voicemail messages? On EE you can press 7 to skip back 5 seconds or 7 to skip forward. I tried various key presses when listening, nothing happens.
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The free European roaming is a great deal for frequent travellers. In order to give these customers more value for money SMARTY could have a tie in with the Avios scheme. Three already offers Avios point for new contacts signed but as SMARTY is contract free maybe Avios could be given out per pound spent on a sim plan. This would really help capture the frequent traveler segment.
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We’re looking for opinions and ideas on the SMARTY dashboard, and we'd appreciate your input in order to improve the account management experience for our customers.
How often do you login to the dashboard?
How do you currently utilise it?
Do you prefer using the web or app version?
What additional features would you like to have?
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We’re always looking to improve our SMARTY app, and we want to get your thoughts on your experience (good or bad).
How do you use it? What other features would you want to see?
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