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Wrong number displayed

StuartM_2027049
SMARTY Rookie
SMARTY Rookie

When I message certain people, the number originally allocated to me by SMARTY displays, no matter what I try.

I am trying to follow the advice given on here, but still it persists.

 

What can I do?

1 REPLY 1

Natalie_2037612
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi Stuart,

Please try the following : 

 

  • My iPhone is displaying the wrong number when texting/calling?

  1. Go to Settings > Phone > My Number, and make sure the right number is showing. If it isn't, please update the number.

  2. Go to Settings > Messages > Send & Receive and tick/untick the correct number

    The same process is for Facetime.

  3. Go to General > Reset > Reset Network Settings.

  4. Restart your device.


 

  • My Android is displaying the wrong number when texting/calling?

We have a few things to try for Android devices, check them out below:

  1. Go to Settings > About Phone > My Number and edit to the correct one

  2. Go to Contacts > 'Me' or 'My Card' and edit the number to the correct one

  3. Reset Network settings - go to Settings > General Management > Reset > Reset network settings

    (Note: This won't delete any personal data such as photos, contacts etc, but you may need to re-enter Wi-Fi passwords again for saved connections)

     

    If your device still continues to display the incorrect number, we recommend contacting the manufacturer who can advise further. Alternatively, completing a factory reset is a known fix, however, be sure to back up your data first as it will erase all content from the device.

    Natalie