โ12-12-2022 10:47 AM
I switched from VOXI to smarty and was told the switchover would happen within 24 hours.
Smarty have my number as when I ring out it shows my number so I know Smarty have it but they have failed to conect my number so anyone who tries to call me gets a dead line
Anyone else have issues switching with smart?
โ12-13-2022 11:11 AM
Iโm having the same issue. Itโs been a week. I regret switching.
โ12-13-2022 11:50 AM
I am sorry that this has happened, there are a few things that it could be, if you can please get in touch with our chat team they can investigate this further and help you with any troubleshooting steps https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am โ 8pm
โ12-13-2022 02:11 PM
I have been in communication with your chat team for several days, and they have not resolved it. It's affecting my life and work quite a lot. They just keep telling me that it will be sorted, but nothing happens.
โ12-13-2022 02:26 PM
with an issue like a split port, it can take time to have it resolved and we appreciate your patience, you can request that your chat be escalated at any point
โ01-12-2024 09:51 PM
I am having the same issue, cannot receive calls, cannot send or receive SMS, cannot use data. I was able to change some settings after the PORT fially happened (3 days late) and I can make calls, but otherwise my phone is useless.. I have escalated and they have asked for mor time and more time and more time and Faiz, the support lead, has been looking at it but after saying he would be available all day today he has not responded to a single message. I have never had such bad service. Please help.
โ02-10-2023 11:39 AM
I have the same issue, not receiving calls or texts for a week and no resolution in sight. My family canโt contact me in an emergency, my childrenโs schools canโt contact me in an emergency, I canโt access internet banking or anything else that uses my mobile number as 2FA. I just need a working number ๐
โ02-10-2023 12:01 PM
I'm going through the same issue. I haven't been able to receive calls or texts for 8 days - my family can't contact me in an emergency, my children's schools can't contact me in an emergency, I can't access internet banking or any other service that uses my mobile number for 2FA. There's no sign of a progress update or a resolution after daily contact with Smarty. I just need a number that works. I'm not even fussed if it's the same one now. I just need a working phone ๐
โ01-12-2024 09:52 PM
Did this ever get resolved?
โ02-10-2023 01:10 PM
I am having the same issue - i got an email from SMARTY on Monday to say my number had been ported - but now on friday i still have no access to the network. The chat was useless as the chat bot goes round the same questions - i emailed but no response yet. not being able to speak to a human is really not good.
โ02-10-2023 02:45 PM
Just tell the bot you want to "talk to a person" @richard_1850855. The web chat agents work until 8pm everyday.
I was lucky when I switched my number to SMARTY - everything worked within the time period stipulated by the telecoms regulator OFCOM.
โ02-11-2023 04:35 PM
well the chat bot suggested i order a new sim - and suprisingly to fixed the problem! the fone connected to the network and is all working fine now. Maybe the first sim didn;t get registered properly - anyway its working now. Can;t say i'm at all impressed with the smarty help facility though.