Wrong number displayed

[StuartM_2027049]

When I message certain people, the number originally allocated to me by SMARTY displays, no matter what I try.

I am trying to follow the advice given on here, but still it persists.

What can I do?

[Natalie]

Hi Stuart,

Please try the following : 

• My iPhone is displaying the wrong number when texting/calling?

1. Go to Settings > Phone > My Number, and make sure the right number is showing. If it isn't, please update the number.

2. Go to Settings > Messages > Send & Receive and tick/untick the correct number

   The same process is for Facetime.

3. Go to General > Reset > Reset Network Settings.

4. Restart your device.

• My Android is displaying the wrong number when texting/calling?

We have a few things to try for Android devices, check them out below:

1. Go to Settings > About Phone > My Number and edit to the correct one

2. Go to Contacts > 'Me' or 'My Card' and edit the number to the correct one

3. Reset Network settings - go to Settings > General Management > Reset > Reset network settings

   (Note: This won't delete any personal data such as photos, contacts etc, but you may need to re-enter Wi-Fi passwords again for saved connections)

   If your device still continues to display the incorrect number, we recommend contacting the manufacturer who can advise further. Alternatively, completing a factory reset is a known fix, however, be sure to back up your data first as it will erase all content from the device.

   Natalie