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wifi calling problems

IanBarm_2384572
SMARTY Pioneer
SMARTY Pioneer

Hi .. I've been using Smarty for one month and I live in an area where the signal is pretty poor whatever the provider. Therefore wifi calling at home is really important. Broadband in the house is good .. consistently 60MB .. and my iphone 14 (iOS 17) is compatible. Although wifi calling is enabled on the phone it seems to make no difference. I made a call today right next to the router and it was breaking up. I've restarted the router/reset my network settings etc but nothing improves. Does anyone have any helpful ideas?

Thanks.....

1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

I would recommend contacting our chat team https://smarty.co.uk/contact available daily from 8am – 8pm. as there may be some troubleshooting steps they can advise