Weak Signal Medway ME5

[AFlacky]

I have had little to no signal since 12pm Monday 18th December 2023. The Network Service Checker is an absolute waste of time as is not updated with any estimated time frames and displays a generic message that upgrades are in progress. 

Come on Smarty and Three(3)! The people paying to use your services are the only real reason you remain in business. 

[MSF]

@AFlacky To be fair, you have given them less than 36 hours to repair what may even be  major fault. That is always assuming that the mast engineers knew about the fault at 12pm.

Last week, someone I knew was quoted 5 days for someone to come and repair their boiler under a service contract (very big outfit!) so this seems like a short period.

[AFlacky]

I understand that faults occur, my issue is the lack of updates or estimated time frames. Surely keeping customers updated and informed the the basic concept of customer service.

[MSF · Accepted solution]

@AFlacky I partially agree with you. However, Smarty are in the hands of 3 network and even 3 network may be in the hands of mast maintenance engineers so it may be almost impossible to get that level of information.