VoLTE Calling - Moto G54 - phone compatibility before purchasing

[mikeash_1845715]

Hi. I am looking to upgrade my ageing motorola moto g range phone and have settled on purchasing the Moto G54 5G.

Is anyone currently using this phone on Smarty in UK and can confirm that VoLTE calling (4g calling) actually works with this device? 

I've had a look a three device support website and the phone isnt listed  https://devicesupport.three.co.uk/ 

I've also had a look on the Three website and it isnt a device they offer as either PAYG or contract.

I'm concerned that the phone wont work with VoLTE calling and will then become useless for calls sometime on in 2024

Mike

[SandraC_2200711]

I bought the G54 last week as Smarty told me that my Moto G9 plus (3 years old) won't work when 3 G is turned off. Pushed for a reason, got referred to a list of unsupported phones and G9 plus was on it. Not happy but researched phones, seemed G54 supports VoLTE which Smarty says is needed, so bought it. G54 NOT on list of unsupported phones. However no way if turning VoLTE on or off and the word VoLTE does not get found in settings. It seems not all 5G phones are VoLTE. No idea if I have now bought a dud I cannot use with Smarty and experience says Smarty Customer Service would not even understand the issue.

[Eon_1915375]

Hello Sandra,

Did you get your Moto 54g 5g working with smarty? Trying to get a straight answer from the Smarty support team is like trying to get blood from a stone!