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Using Phone in Spain

PaulaMi_2530406
SMARTY Rookie
SMARTY Rookie

Using Phone in Spain 

6 REPLIES 6

MSF
SMARTY Guru
SMARTY Guru

@PaulaMi_2530406 Yes, you can use your Smarty plan for EU Roaming up to 60 days - calls, texts and up to 12Gb data.

Make sure to change the APN on your device to mob.asm.net - see help documents from Smarty.

LisaSli_1475007
SMARTY Pioneer
SMARTY Pioneer

Hi I'm in canary island,  set my phone up with access point but still can't make calls, what am I doing wrong

@LisaSli_1475007  If you change your network settings on the phone from automatic to manual, then you should see the networks that are available in the area and can try each one in turn.

I assume you changed the APN to mob.asm.net as advised in Smarty help articles.

Hi, yes changed as smarty says, tried other networks still no joy

Having changed the APN, have you checked that roaming is switched on within your phone's settings ? 

 

@LisaSli_1475007  If nothing else works, you'll need web chat with Smarty Support team.