Using phone in Norway

[GerardE_1797268]

I have made the appropriate settings changes as described in the help article but still don't get phone use in Norway. It's a Pixel 8 pro. Any suggestions?

[SmartyTrousers]

@GerardE_1797268  Just to be clear (as I don't know what you will consider to be the 'appropriate' settings changes or which specific help article you're referring to), have you set your APN setting to 'mob.asm.net', and do you have data roaming turned on on the phone?

What exactly is happening? Are you seeing 'no service', or do you have a signal but data is not working on it?

[GerardE_1797268]

I am connected to a signal but get an error message that I have not been connected to the service (N Tel)

[MSF]

@GerardE_1797268  Does that apply to calls, texts and data?

Is there definitely a reasonable signal where you are? - you did not mention how many bars are showing

[GerardE_1797268]

Yes, I have full signal in Oslo airport 

[GerardE_1797268]

I can receive calls perfectly 

[MSF]

@GerardE_1797268 Sorry, but I am now confused. What part of the service are you not able to access then?

[GerardE_1797268]

I can receive calls (from UK numbers only) but can't make any calls at all. 

[MSF]

@GerardE_1797268 That does seem unusual. I recommend a web chat with Smarty Support Team.

[GerardE_1797268]

Thanks, how do I start that? I was looking for something like that but didn't manage to find it. 

[MSF]

@GerardE_1797268 Bottom of this forum page - 'contact us'

[GerardE_1797268 · Accepted solution]

Awesome, this worked 🙂

[MSF]

@GerardE_1797268 I hope they can sort it for you quickly.

[GerardE_1797268]

Yes, I have done that

[MSF]

@GerardE_1797268  Try Manual Network search and try each network until you find the best one.

[GerardE_1797268]

There are only two services N Telenor and Telia N..... neither of which works.