Usage dashboard not updating

[Bates]

Hi,

The usage dashboard on the Smarty website and app has not updated since last night do I do not know how much data I have remaining.

I reached out to an agent but he ended the chat saying I had not responded but I had.

Can anybody help please?

[loucas781]

Let me know if you get any update to this. I’ve also noticed that the usage stats have stopped being updated. I have an unlimited sim myself but it’s still nice to see how much data I’m using as I’m using my sim in a router 

Spoke to support earlier and all I got was “we are aware of the issue”

[MSF]

@loucas781  Do you not also have a usage log in your router settings somewhere just for information?

[loucas781]

I have also noticed this, spoken to an agent earlier who said they was aware of the issue but did not say when the issue would be resolved 

[MSF]

@Bates Unfortunately not - we are customers and so do not have access to your account data.

The dashboard is always behind, so you can never have an exact figure. May be better to reset your phone data record each month when Smarty plan starts.