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Updating plan asking to swap number?

FionaBu_2404494
SMARTY Rookie
SMARTY Rookie

Hi

i swapping my current smarty plan from 31Gb to 50gb same price same account same number and to proceed asking me this 

Yes bring my number 

No keep new smarty number

confused as I don’t want to swap my number as I’ve already moved it a year or so ago? 
just wondered which one? As neither make sense! 
thanks 

 

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@FionaBu_2404494  It sounds like you are looking to upgrade from 30Gb to the 50Gb offer.

Presumably, Smarty Support team have organised that for you - they would need to do that. In that case, you should not receive the options you describe as they control the change remotely.