Unable to make calls and receive calls

[Simone_2064666]

Hi all,

It has been a while since I cannot make calls and receive calls. 

Send/receive text and data work fine. 

I tried on another phone, but nothing. 

What can it be? 

Thanks for your help 

[SmartyTrousers]

@Simone_2064666 It may be that your phone isn't compatible with Smarty's 4G calling, see this page for more details (note that I don't think the list of incompatible devices on that page is exhaustive).

[Simone_2064666]

Thanks for your reply. 

I am not a caller, but I can say that I have been not able to make calls since last month. Additionally, last weekend I received a call regularly 

[Rebekah_150]

Hi  Simone_2064666,

I unfortunatly cannot access your plan on this platform and I will need to look into your account to get a definite answer. Our customer care team are on hand to help  https://smarty.co.uk/contact available daily from 8am – 8pm.

[Simone_2064666]

Also, my phone is a Redmi Note 9 which is not listed and supports VoLTE/4G calls

[SmartyTrousers]

@Simone_2064666 As I said, I don't think the list is exhaustive. Also, your phone supporting VoLTE doesn't necessarily mean it's compatible with Smarty's specific VoLTE configuration, unfortunately.

[Simone_2064666]

Ok thank you.