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two sims paid from one account

RobertT_1597062
SMARTY Pioneer
SMARTY Pioneer

‎10-06-2023 04:42 PM

I pay two  monthly payments from my credit card for my wife and I.  How do I move one of these payments to a separate payment plan whilst retaining both numbers

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2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎10-08-2023 12:33 PM

It may not be possible if your wife doesn't have her own SMARTY online account @RobertT_1597062. 

I think separate payment methods for group members is only possible if the group members have their own SMARTY logins.

 

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎10-08-2023 12:37 PM

.

Hi @RobertT_1597062 

Thank you for using the SMARTY community! 

You will need to log into the group owners account (If you have a group set up) or log into each account separately to change the payment methods. 

If you would like to change the SIM plan to a different promotion, you need to log into the individual account and request a plan change for your next renewal date. 

If you require additional support, please reach out to our webchat team for more information - 

https://smarty.co.uk/contact

I hope this helps!