I had a SMS at 1800 to say number transfer successful took a while for my old SIM to go offline. I can now call from my Smarty SIM on the new number. But I can't receive anything there call just terminates.
Hi @Pyemania sorry you are having this issue! Can you please contact our webchat team who can investigate this for you and get you fully up and running - the team are here 8am-8pm, 7 days a week.
@SteveBe_3173270 The original post was in Dec. 2022. If your number shows correctly in your Account Dashboard, but your phone sends a different identity when it calls out, try a Network Reset within the Settings.
HI Smarty Guru - thanks I've just been helped by Srikanth who has also mentioned the same thing about Network settings reset. It seems to have worked. Many thanks!!
@SteveBe_3173270 That's good news!! This is a common issue because the phone 'remembers' the first number allocated to the sim and needs to be 'retrained'.
