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[Timmy1974]

Ive asked to keep my old number but when i text out to people its using the new sim card number i was sent. Can anyone help. Is there a contact number for help thanks.

[MSF]

@Timmy1974 Your phone is 'remembering the first number that was on the sim.

You may be able to change the number within your Settings on the phone. If not, then a Network Reset in Settings should do it.

There is no contact number for help (Smarty would probably give you similar advice anyway). All contact with Smarty Support is via web chat initially - this keeps costs down.

[Timmy1974]

No problem is ongoing. It is a brand new phone. And a brand new sim card.

[MSF]

@Timmy1974  What I meant was that your phone is 'seeing' the original number allocated to the sim upon activation. A Network Reset usually corrects this.

[Timmy1974]

Hi when i go on RCS Settings its showing the number what came with the new sim card. Not my number i asked to be transported. I cant show a screenshot sorry.

[MSF]

@Timmy1974 So, I've suggested a Network Reset (twice).....or contact Smarty Support via web chat - has either of those worked for you?

[Timmy1974]

Ive done network reset about 5 times still the same

[MSF]

@Timmy1974 ....and the web chat?

[Timmy1974]

What do u mean

[MSF]

@Timmy1974 What was the result of the web chat that I recommended?

[Timmy1974]

When i go into settings, msgs, rcs msgs it shows the new number what was attached to my smarty sim card? How do i change this to my original number.

[MSF]

@Timmy1974 Is this an iPhone?

[Timmy1974]

No. Its a samsung A56. Thanks

[MSF]

@Timmy1974  Any use?:

To change your Samsung account number: 

1. Open the Settings app on your device.
2. Tap on Accounts and backup.
3. Tap on Manage accounts.
4. Select your Samsung account from the list.
5. Tap on My profile or Profile info.
6. Tap on Security and privacy.
7. Tap on Two-step verification.
8. Enter your Samsung account password.
9. Under Verification methods, tap on Text message.
10. Tap Add and enter your new phone number.
11. Tap Send code, enter the code received via SMS, and then tap Verify.
12. To remove the old number, tap the three-dots menu icon, select Delete, and then select the old number to remove it.

If you're referring to the number shown in Settings > About phone:

This number is automatically generated by your SIM card and is not manually adjustable in settings. If it's incorrect or missing, you may need to refresh your network settings with your mobile provider, restart your phone, or request a SIM swap from your high street store.