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[Timmy1974]

Ive asked to keep my old number but when i text out to people its using the new sim card number i was sent. Can anyone help. Is there a contact number for help thanks.

[MSF]

@Timmy1974 Your phone is 'remembering the first number that was on the sim.

You may be able to change the number within your Settings on the phone. If not, then a Network Reset in Settings should do it.

There is no contact number for help (Smarty would probably give you similar advice anyway). All contact with Smarty Support is via web chat initially - this keeps costs down.

[Timmy1974]

No problem is ongoing. It is a brand new phone. And a brand new sim card.

[MSF]

@Timmy1974  What I meant was that your phone is 'seeing' the original number allocated to the sim upon activation. A Network Reset usually corrects this.