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[JamesHi_7462195]

When I text people or they text me it comes up as your new number not my old number which I transferred from o2 the phone calls are on my old number how is that happening 

[MSF]

@JamesHi_7462195  That should be covered towards the end of FAQ's here: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number