Temporary number still appearing

[SallyJa_2533281]

My temporary number (before the switch happened) is still appearing on peoples phones when they ring me or I text them. How do I stop this happening please?

[MSF]

@SallyJa_2533281  You may also be able to change it manually in the phone settings. (This can depend upon whether it is ihpnoe or android)

[MarionP_]

I have tried this but my old number won’t save in iPhone settings . I haven’t tried a reset for fear of losing connection. Removing sim and reinstalling didn’t work either 

[MSF]

@MarionP_ In that case, you will need to perform a Network Reset on the phone.

Please see: https://help.smarty.co.uk/en/articles/10111421-resolving-imessage-and-facetime-issues-after-porting-... 

[SallyJa_2533281]

Thankyou !

[Chalkychap · Accepted solution]

Have you tried a NETWORK RESET on your handset with your SMARTY SIM card, @SallyJa_2533281? 

This often fixes the issue you've reported. 

[SallyJa_2533281]

Worked perfectly , Thankyou so much !