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โ15-04-2024 15:47 PM
My temporary number (before the switch happened) is still appearing on peoples phones when they ring me or I text them. How do I stop this happening please?
Solved! Go to Solution.
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โ15-04-2024 15:50 PM
Have you tried a NETWORK RESET on your handset with your SMARTY SIM card, @SallyJa_2533281?
This often fixes the issue you've reported.
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โ15-04-2024 16:07 PM
@SallyJa_2533281 You may also be able to change it manually in the phone settings. (This can depend upon whether it is ihpnoe or android)
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โ04-07-2025 09:23 AM
I have tried this but my old number wonโt save in iPhone settings . I havenโt tried a reset for fear of losing connection. Removing sim and reinstalling didnโt work either
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โ04-07-2025 11:52 AM
@MarionP_ In that case, you will need to perform a Network Reset on the phone.
Please see: https://help.smarty.co.uk/en/articles/10111421-resolving-imessage-and-facetime-issues-after-porting-...
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โ15-04-2024 16:29 PM
Thankyou !
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โ15-04-2024 15:50 PM
Have you tried a NETWORK RESET on your handset with your SMARTY SIM card, @SallyJa_2533281?
This often fixes the issue you've reported.
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โ15-04-2024 16:29 PM
Worked perfectly , Thankyou so much !

