Taking old number to smarty

[BrendaP_1308005]

I still have not had my number transferred 

[MSF · Accepted solution]

@BrendaP_1308005  When you completed the online request, were you not given a date for the transfer?

Usually it is by the end of business on the following working day.

If the date has been exceeded, why not have a web chat with Support Team so that they can look into your account.

You will appreciate that we are customers like you and so cannot check your account.

[MSF · Accepted solution]

@BrendaP_1308005  When you completed the online request, were you not given a date for the transfer?

Usually it is by the end of business on the following working day.

If the date has been exceeded, why not have a web chat with Support Team so that they can look into your account.

You will appreciate that we are customers like you and so cannot check your account.

[JJP2 · Accepted solution]

Did you request a PAC code to transfer your number, or a STAC code, which terminates your old number ?

Even if you requested a PAC code, the number transfer may not happen until next week, depending on when you gave Smarty your PAC code, as number porting does not happen on weekends, only between Monday to Friday.

If you give your new network your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days. If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. For example, give your new network your PAC code at 19.00 hours on a Friday evening, you are deemed to have given them the PAC code on a Monday. 

Remember, numbers do not port at weekends, only during the working week, Monday to Friday.

PAC code : Porting Authority Code, which transfers your number between your old and new networks. 

STAC Code : Service Termination Authority Code, which terminates your old number and gives you a brand new number on your new network.