Hey - sounds like what we call a 'split port'. Basically, there are files within your number, and if your previous provider does not release all of these files, it will leave you with partial services. As a result, SMARTY would need to directly reach out to the provider, in your case Vodafone, and request that the missing files be released. I hope that makes sense.
However, as MSF said, we can't access your account over this platform so, keep in touch with our support team for further updates.
