Smarty to Smarty calls dropping

[Lieberhonig]

Can anyone help? My husband and I both just switched to Smarty. He's just got a new refurb phone and installed his Smarty sim, so we're not sure if the problem is his phone or Smarty network, but basically we frequently can't call each other. Sometimes there is no ring tone at all and we get each other's voicemail, and sometimes it rings but goes to voicemail, but neither of us have any missed call reports. 

I am disabled and bedbound so need to be able to get through to him as he's my carer, so this is really quite stresseful. Is anyone else having this problem?

[Linsey]

Have a look at this article https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty

Make sure your network settings are set up correctly. It might also be your location so have a look at the coverage checker https://smarty.co.uk/coverage-checker/ and network status https://smarty.co.uk/network-status-checker/  in case there is any ongoing coverage work. 

[KeithSi_1907809]

I have a similar problem. I dial a number but there is total silence, no ring tone. Nothing. Dialling the number on another phone and asking if they had had a previous call, I find that it hadn’t called.