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Sim not working

Malgorz_2638094
SMARTY Pioneer
SMARTY Pioneer

I transferred my old number from o2 and activated my sim. I activated sim and also received email trat transfer is completed, my old som card stopped working. I put my new sim from smarty and its not working l, i checked settings, reset phone few times and is still not working. What should I do now? I dont have active phone and I really need it. Who can help me? If smarty js not working then I would like to choose another operator but would need to keep my number 

2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Does your SMARTY SIM card work in another handset, @Malgorz_2638094

Perhaps your SMARTY plan is paused, or has expired. 

Because forum members can't look at your SMARTY account, it might be better chatting to the online SMARTY support team - https://smarty.co.uk/contact, who're available 8am - 8pm everyday.  

Decembersangel
SMARTY Spark
SMARTY Spark

Hi @Malgorz_2638094 👋
When you say your phone isn't working..... can make/receive calls and are you able to text and use data? Are you in the Midlands? Is the make/model of your phone supported by SMARTY? 
I ask this as SMARTY recently turned off their 3G network.
Unless your phone has the capability/ability for WiFi calling /VoLTE and it is enabled then you will not be able to make/receive calls (but you can still text and use data). 
If this is the case then it may be down to the reason I have outlined in a post I made with regards to this problem......
https://community.smarty.co.uk/t5/chats-hacks/can-t-make-receive-calls-not-necessarily-a-network-pro...