Forum Discussion
Sim not working
I transferred my old number from o2 and activated my sim. I activated sim and also received email trat transfer is completed, my old som card stopped working. I put my new sim from smarty and its not...
Hi Malgorz_2638094 👋
When you say your phone isn't working..... can make/receive calls and are you able to text and use data? Are you in the Midlands? Is the make/model of your phone supported by SMARTY?
I ask this as SMARTY recently turned off their 3G network.
Unless your phone has the capability/ability for WiFi calling /VoLTE and it is enabled then you will not be able to make/receive calls (but you can still text and use data).
If this is the case then it may be down to the reason I have outlined in a post I made with regards to this problem......
https://community.smarty.co.uk/t5/chats-hacks/can-t-make-receive-calls-not-necessarily-a-network-problem/m-p/28408#M18064
