Sim not delivered - again!

[RichardM_551332]

Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. 

Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery address is correct.

I don't want to turn to an alternative provider, as I like the Smarty product, but what am I supposed to do??

[MSF]

@RichardM_551332  Maybe not the perfect solution, but could you buy a sim from a supermarket?

Have you also checked that in your Account Dashboard your address appears correctly?

Contact details for Smarty - they can be contacted via web chat, email or a letter to their offices.

Tracked delivery - probably too expensive for an item with little intrinsic value?

[Rebekah_150]

Hey RichardM_551332,

If you do still need assistance our customer care team are on hand https://smarty.co.uk/contact available daily from 8am – 8pm.

[Geoffre_3139434]

New phone delivered NEXT DAY ……smarty SIM …….still chasing …prob FIVE days ? 

[MSF]

@Geoffre_3139434  Could this be down to post in your area? Also, you wouldn't expect a delivery on Sunday (and Saturday can be a bit hit and miss).

If you have not paid any money for the sim, you can reorder.