Sim activated in error

[William_2086489]

Hi

 I have activated my sim in error and have now been given a new number. I am waiting for my new sim to arrive in the post which I'm hoping will have my current number. Can I put new sim in when it arrives and then activate to use my old/current number and if so will I be charged for the new number activated in error 

[MSF]

Hello @William_2086489 . No, when you activated the sim, it was allocated a random number.

You can then bring the number from your old network by requesting a PAC code from them. You then complete a section in your account to give Smarty the number and the PAC code so that they can get the number moved over to this network.

[William_2086489]

No I've not solved the problem. I inadvertently activated my sim and was given a new phone number. I am still waiting for a sim to arrive to put into my phone to then activate and keep my present number. But I want to know if I'll then have 2 accounts

[MSF]

@William_2086489 If you activated a sim already, then you can bring your number from previous network over to that sim. You can do that at this link:https://smarty.co.uk/dashboard/settings/phone-number