Signal

[SusanEp_2798824]

Does anyone find their phone signal dropping in and out constantly 

[MSF]

@SusanEp_2798824 May depend upon many factors. firstly, try a Coverage check and then a Network Status check.

Next, is it just inside that signal varies? This can be due to the building itself shielding the signal.

[Bryan]

I've been having this problem since early December 2024, My phone is USB tethered and every hour or so the internet will disconnect. Unplugging the phone and re-enabling usb tethering isn't enough to fix the issue, I have to reboot my computer and / or phone to get back online. This has never happened before. I've had disconnection issues but have usually got back online by simply re-enabling the usb tethering. I also tried using the phone as a hotspot instead, the same thing happened. I had to restart the phone to get it to work.

[MSF]

@Bryan  Are you saying that the connection drops out during periods of inactivity? I've seen this happen many times on wifi shared by a lot of people - I wonder if it is now the norm on mobile?

[Bryan]

No it's when I'm actively using the internet. It mostly happens half way through watching videos on iplayer or youtube. This problem only began earlier this month. It certainly isn't to do with a building or wall getting in the way as nothing has changed around my environment before this problem started.

[MSF]

@Bryan  So, could it be down to congestion with too many people drawing on the mast signal?

To be fair, Smarty do advise against relying on mobile signal in place of broadband and this may be a likely reason.

[Bryan]

I don't think that's the reason, it could be but it seems more like some kind of network error. Sometimes if I simply disable and re-enable the network adapter it comes back on. This has happened in the past when there have been mast issues. It's quite bad today actually, I have to keep unplugging the phone from the usb, plugging it back in and re-enabling usb tethering, sometimes I have to do that a few times then it will work. It's taken me 3 attempts to post this reply, it's happening severely right now!

[Bryan]

It's stopped working completely now. I know it's a coverage issue despite the checker reporting excellent. I can usb tether the connection anywhere else and it works fine, however, where I currently reside the problems continue. I'll attempt to contact support later.

[Bryan]

For those still interested everything is fine again 😎, sometimes simple things work like radically repositioning your phone, in my case I screwed a hook half way up a door and attached the phone to it with an usb extension cable. Could also be a coincidence however as this problem has happened before and miraculously fixed itself without any phone repositioning.🤔