08-11-2023 01:29 PM - last edited on 08-14-2023 11:52 AM by JodieB
Hi all, so briefly, I used the SMARTY app to request a SIM card for my wife and Gabe her name, email address etc and the SIM duly arrived (all good so far). My wife then asked me to set up the SIM card in her phone .. challenge accepted.
Then it kind of went a bit wrong because the steps given in the instructions didn't exist. I did manage to register the SIM and then .. it asked for the email address and password I would have setup when I requested the SIM but I didn't recall setting anything up for her and her usual email address and password which I would have used weren't recognised. At this point I gave up and used my email address and password which did work.
Is it right that I used my own email address and password? Does this mean if she wants to set up the SMARTY app then she needs to use my email and password?
Many thanks
08-11-2023 01:39 PM
Hey k3vi_n
She can change her email ad password once she logs into her account here is a guide for the password- https://help.smarty.co.uk/en/articles/1921771-how-do-i-change-my-password and for the email- https://help.smarty.co.uk/en/articles/1295244-changing-your-email-address
hope that helps