Service query

[LynnGib_3362959]

I set up my smarty account and activated and paid over 2 weeks ago.  A day or two later I applied to port my old number and subsequently received confirmation "your port was successful "

Since then I have no network coverage and cannot use my phone except for WiFi messaging.  I can't find any relevant advice FAQs and no number to speak with an agent.

HELP anyone?

[MSF]

@LynnGib_3362959  Firstly, check your account dashboard - you should see the correct number and also an active Smarty plan.

Next, try switching off and then on again. If not successful, try a Network Reset on the phone.

If still not successful, web chat with Smarty Support for them to investigate possibility of failed port. Smarty do not offer phone support - this is how they keep the cost down.

But.....why have you left it so long?

[LynnGib_3362959 · Accepted solution]

Yes and no.  The problem proved to be more complicated than any FAQs and it took a long time to get a connection and response from an online chat person, but they did eventually manage to resolve the issue.