Says incorrect password

[Richard_2840340]

Can’t connect just says wrong password any help appreciated 

[MSF]

@Richard_2840340  At the Smarty log-in page, there is an option for forgotten password - did you try that?

[Richard_2840340]

Hi it’s the passcode on my phone I enter the code and it’s says incorrect 

[MSF]

@Richard_2840340 You didn't mention that it was the phone!!

If it's an iPhone, I think you only get a limited number of attempts. not sure about Android.

Apple Store or independent phone shop?