29-04-2024 12:35 PM
I have a TPLink router with a smarty sim.
Android phones, iPad and Samsung tablet are all connecting to router which is showing Roaming but all devices are saying no internet despite having been changed to mob.asm.net
Anyone able to help
29-04-2024 15:37 PM
@PamelaY_2235989 Did you change the router to asm.mob.net? If not, nothing else will pick up internet access from that router.
Changing the APN on the phones/iPad will only ensure that they are capable of roaming if you use them overseas.
29-04-2024 16:19 PM
Hi, how do I change the router to asm.mob.net?
29-04-2024 17:01 PM
The correct value is "mob.asm.net", in lowercase, @PamelaY_2235989.
You'll need to consult the user guide for your router, with the SMARTY Mobile SIM card. The manual should cover changing the router's APN value.
Otherwise, get in touch with TP Link for device support.
29-04-2024 17:07 PM
@PamelaY_2235989 You can get a copy of the manual here: https://www.tp-link.com/uk/support/download/
Sometimes, if you type 192.168.1.1 into your browser address bar, it will take you to the home page for the router - the manual should give further info.
29-04-2024 16:07 PM
Are you roaming in an inclusive roaming destination, @PamelaY_2235989?
If you're not roaming within a designated SMARTY Mobile inclusive roaming destination, you'll need an out-of-plan add-on to use mobile data while roaming.
See the list of inclusive EU countries online at https://smarty.co.uk/roaming/europe.
29-04-2024 16:18 PM
I'm in Spain so roaming should be ok
29-04-2024 16:58 PM
The TP Link router will only work in Spain if the device is network unlocked, and if the APN value is "mob.asm.net" (in lowercase).
Usually, you can make this change using the web admin page for your mobile broadband router, via a connection to the device's Wi-Fi network.