Replacement SIM

[ManiMani]

New to smarty.

SIM doesn't work too well... 

Customer services wnt me a new SIM, but account paused and account doesn't allow to unpause or activate new SIM. 

Have had endless problems for 2 weeks now, so a bit desperate to get my SMS working, calls coming/going & of course the data working! 

Any suggestions, I'm desperate, customer services not responding like says 7 days a week

[SmartyTrousers]

So to confirm, you have the new SIM in your possession? It's correct that your service gets paused when you order a replacement SIM, but there should be an option displayed on your Smarty dashboard to activate the new SIM once you have it.

[MSF]

@ManiMani  So, they did answer you then!!

If you ordered a replacement sim, they suspend the account as a security measure until you activate gate the replacement that they send according to the instructions with it.

[ManiMani]

No activation received. Instructions received to 'Unpause' account. However app dashboard has 'Unpause' option "greyed out" & says must contact customer service, chat open 7 days 8-8, however they don't respond, I tried all day yesterday!

[MSF]

@ManiMani  Not sure if we are on the same 'wavelength' here.

You will be required to activate the replacement sim when you receive it. The account is blocked as a security measure until that happens. This is done so that if someone has stolen your sim then they cannot use it.