Replacement Sim for group member

[KevinFen_558701]

I am trying to replace my daughters sim everytime I click the link it gives me the group owners details and no way to change it to her number.

[MSF]

@KevinFen_558701  I think that you will need to change to looking at her account first. Click on the blue circle at top right (should show your initials) and then choose her account and go from there.

[PeteWhi_2718517]

I'm having the same issue. And this doesn't solve it.

[MSF]

@PeteWhi_2718517  You are saying that you are Group Owner but cannot access one of your members' accounts? Sounds odd and you will definitely need to follow advice from @Rebekah_150 

[Rebekah_150]

Hey  KevinFen_558701,

If you are still having issues with this our customer care team are on hand to help https://smarty.co.uk/contact available daily from 8am – 8pm.