10-10-2024 12:16 PM
I have bought a sim card. I set up an account. I entered a PAC code to transfer my number . I set up my contract. Now the system tells me it is allocating a number and will send me a sim card in a few days. I don't need another sim card, nor a new number. I just need to be able to activate my purchased sim TODAYH. ow can I do this?
16-10-2024 20:59 PM
Also had that issue,bought a sim followed details now can't activate as they are posting another sim! **bleep** frustrating, why have an option to buy a sim elsewhere if the just going to post another
10-10-2024 13:07 PM - edited 18-10-2024 10:01 AM
Hey DS4942
You may have accidently purchased a new SIM rather than activating the SIM you have I recommend speaking to our customer care team who may be able to assist you further https://smarty.co.uk/contact available daily from 8am – 8pm.
16-10-2024 21:01 PM
Nowhere does it clearly show you how to do this, if you follow the instructions on the sim card box that's obviously wrong as it's not allowing that Sims activation