Hi,
I signed up to Smarty and provided them with my PAC Code at point of order (from reading other threads this is probably where it all went wrong!).
Received my Sim and activated it. Port was delayed by 3/4 days. I had no service from my previous provider. All I kept getting told on webchat was to "be patient" and that there was no resolution timeframe.
I then got notification that my port was successful and my "old" number was showing in my dashboard, however, I could not call or text out. My number was effectively dead for anyone trying to call me.
Back onto webchat who said I need a new sim. It arrived today, I activated it and it's still not working. Webchat are telling me the usual, turn off etc. They then said I need to try the sim in another device (I don't have one!).
I raised a complaint a few days ago. I am honestly at my wits end, I have caring responsibilities and need to be contacted by phone - I have no working number to be contacted on!
I actually don't even want to remain with Smarty after this absolutely shocking service. But they are holding me to ransom now as my old number (which is linked to essential services like banking etc) is lost in the ether somewhere.
