Plan paused

[MSF]

Can you give us some more information so that we can try to help you?

[MSF]

If you need to take a break rather than auto-renewing at the end of a month, there is an article with information:

https://help.smarty.co.uk/en/articles/952720-how-do-i-pause-my-plan

[JadAnad_1514147]

right so i bought the 12GB plan and it took the money from. my bank account but my plan went on pause. pls assist.

[George]

Hi @JadAnad_1514147 

I believe you will need to contact our team so they can investigate and resolve this for you SMARTY Webchat 

[DanielZ_1704517]

Why did you pause my plan my payment has gone through ?

[Vestoffon]

Hi if you restart a paused plan dose it restart from the same day or from your original sim activation date when sim was activated?

[Suleyman247]

my plan has paused I want to change my plane      
I bought it 12gb please open my plan thank you

[MSF]

You will need to have a web chat with the Support Team for this.

We are forum, Members like you and so we don't have any access to your account to help out.

[LingCha_1422262]

Morning,  I can’t see my dashboard, it showed ‘your plan has paused’

[Chalkychap]

Are you using the Auto-renew option for your SMARTY account @LingCha_1422262? 

Without automatically renewing your account's plan, it will pause at the end of its 1-month validity period and you won't be able to make calls, send texts, or use data until you purchase another plan.

[Zeeshan_1572947]

My plan is paused it say contact support do i have to wait for 8 am