Just as an update; The representative was kinda helpful this morning (approx 830am) and eventually said she would change my plan to the one requested. Iโm not entirely sure itโs been done properly as my app now says it will change to a plan (8gb for ยฃ7) which isnโt the same as the one advertised (32gb for ยฃ7) which I was requesting, once my current plans renews next month.
But the most annoying thing is that ever since I spoke to her Iโve had no service, text or calls, and Iโm having to use WiFi. Good job Iโm at home. A second agent got me to reset my network setting which made no difference and eventually told me that there was a lot of congestion in my area and a lot of customers are connected to the same mast ! This isnโt acceptable.
