Plan change, upfront payment

[ScotMcK_1928328]

I was thinking of changing my plan, I am asked to pay for this straight away, I’ve just payed for my current plan and have almost a month before it renews.

how does the payment work going forward?

Thanks

Scot

[MSF]

@ScotMcK_1928328 Hmmm, don't quite understand that. If you now have a new plan, as far as I understand, you cannot start a new one until the current one ends.

If in doubt, have a web chat with Support Team to clarify.

[ScotMcK_1928328]

my current plan has just renewed, I paid this yesterday, I was looking into changing this plan after my current month finishes, if I opt to do so it asks me to pay this. I presume the new plan would start when my current month finishes. I’m asking how the payments for this would work? If I payed upfront would my next payment be when the new plan renews again?

[JJP2RidesAgain]

As @MSF says Any new plan AND payment amount would start when your current plan ends next month.

By the way, this is the Smarty community forum, none of us work for Smarty, we are customers like you. Any queries, it’s best to start a webchat with Smarty, as we of course do not have access to other customers account details.