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None payment of contract

graemes_2301786
SMARTY Pioneer
SMARTY Pioneer

Because of certain circumstances, I have not been able to pay my monthly sim,how long do I have before my sim will be not working at all

2 REPLIES 2

JJP2RidesAgain
SMARTY Motivator
SMARTY Motivator

This is the Smarty community forum, we are customers just like you, we don’t work for Smarty, so obviously don’t have access to account details. 

You would need to contact Smarty via webchat.

MSF
SMARTY Genius
SMARTY Genius

@graemes_2301786  Each Smarty plan constitutes an individual 'contract' for one month.

When it finishes, if you do not renew straight away, service ends. If you fail to activate anything on your sim for 6 months, Smarty will advise you by email and then your sim will be deactivated - a total of 220 days.