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Phone not working - no voice calls or texts

PriyaDa_3090745
SMARTY Pioneer
SMARTY Pioneer

‎26-06-2025 14:07 PM

My SIM card is still not working after the outage. I have restarted it and followed advice - e.g airplane mode on and off.  It’s been 3 days now

please help

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎28-06-2025 11:37 AM

@PriyaDa_3090745  In addition to the advice from @RachelM_7667 , have you completed a Network Status check for your postcode?

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RachelM_7667
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎28-06-2025 10:19 AM

Hi  PriyaDa_309074

I’m really sorry to hear your SIM card is still not working, especially after trying the usual steps – I completely understand how frustrating this must be, especially after a few days. 

We're keen to help, please reach out to our customer care team so we can take a closer look for you. Our team are available daily from 8am to 8pm at https://smarty.co.uk/contact

- Rachel 

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