02-29-2024 10:16 AM
02-29-2024 11:39 AM
The SMARTY customer service team should be able to help with this, @Malcolm_1001039.
Contact them at https://smarty.co.uk/contact, then scroll down to "Start a conversation".
The advisers are available 8am - 8pm daily.
FYI, forum members can't access SMARTY customer accounts, in order to protect your account and privacy, @Malcolm_1001039.