Try again now, during normal business hours.
The same thing happened to me a couple of times during the small hours of the night, when you posted.
Despite being told my services had been paused, I could still make / take calls, send / receive texts and use the web on my phone.
If you are still having an issue, you would need to contact Smarty via webchat, as this community forum is populated by Smarty customers like you, of course, Smarty customers do not, quite rightly, have access to other customers account details.
