Forum Discussion
PAC not being done transfer in discrimination from smarty
Joined smarty on Saturday as a disabled person on pip and uc accepted onto the social tariff and paid £12 gave my current number and pac in and waited for account to activate come Monday account not...
Hi I have done and spoke, briefly to a complaint handler this morning who is going to look after my complaint and my PAC transfer going forward, hopefully, she did not read from a script and appeared like she genuinly wanted to help, she has also registered me as a vulnerable customer which wasnt done previously by Smarty and has raised a technical ticket as to why the PAC dates are wrong, she is hopeful the PAC transfer will go through today by 5pm, i am, unfortunately not so hopeful
Stuart2283 I'm still not sure how smarty would have known that you re a vulnerable customer unless you previously let them know. That said, there's still only so much they can do to help with some things e.g. if masts breakdown.
